Power of Active Listening in Paediatric Dentistry

In an age dominated by the constant exchange of information, the ability to truly listen—beyond just hearing words—has become a rarity. A recent article published on Gulf News by Dr. Imneet Madan, a Dubai-based paediatric dentist, explores the concept of active listening, specifically its third level, and its transformative impact on communication and paediatric dental care.

Active listening transcends surface-level interactions, delving into emotional, psychological, physiological, and environmental aspects of communication. According to the article, this approach requires complete mindfulness and presence, creating a space where individuals can connect on a deeper level.

“The primary level of listening stays focused on the words, though subtle importance is given to the silent pauses,” the article explains. “The secondary level emphasises shifts in body language, where underlying psychological processes are exhibited through gestures, posture, and the overall demeanour of the people involved in the conversation.”

The third level, described as “the art of actual listening beyond words,” introduces a more holistic approach. This type of listening incorporates cognitive and behavioural cues, allowing individuals to resonate with the experiences and energy of others.

Tools from Psychology in Paediatric Dentistry

Dr. Madan highlights how insights from behavioural psychology can enhance paediatric dental practice, particularly in building rapport with young patients and their families. She shares her experience of integrating psychological tools, including Neurolinguistic Programming (NLP) and child development psychology, into her practice.

“NLP allows immediate connection with what lies beneath the surface of the behavioural iceberg,” Dr. Madan writes. Similarly, child development psychology offers a framework for understanding brain function at the cellular level, while the Early Years Foundation Stage underscores the importance of resilience and self-efficacy in children.

The article notes that these tools are most effectively employed during the first consultation. This foundational interaction is critical for establishing trust, as third-level listening naturally emerges when structural psychological elements are applied.

The Role of Empathy and Energy in Communication

Central to third-level listening is the role of empathy, which is supported by the activation of mirror neurons. These neurons, as the article describes, help match or “attune” to another person’s emotional state. This creates a sense of understanding and connection.

“If one feels anxious, it’s best to subtly shift our own energy to a calm, grounded state to help stabilise the emotional exchange,” Dr. Madan explains. This emotional regulation facilitates a balanced interaction and is particularly beneficial in paediatric dental settings, where children may arrive in a state of anxiety or fear.

The article further connects this concept to quantum physics, suggesting that energy flows from lower to higher levels. In a paediatric clinic, the clinician’s positive energy can uplift a child’s emotional state, enabling better cooperation and coping during treatment.

Beyond Behaviour: A Holistic Approach

Third-level listening, as described in the article, provides a holistic view of behaviour. By considering societal, familial, and personal influences, clinicians can develop tailored interventions that are more likely to yield lasting change.

“Practising this in-depth listening creates a transition inside that can help pave the way for more effective responses,” Dr. Madan writes. This approach moves beyond addressing isolated concerns, opening opportunities for meaningful and long-term progress.

Dr. Madan concludes with a profound observation: “Deep internal journeys do not happen in an instant, but there is always room to keep tapping at little windows.” Through active listening, even small moments of connection can illuminate new paths and foster trust, making a significant difference in both personal interactions and professional care.

This perspective underscores the enduring power of listening—not just as a skill, but as a transformative tool for building relationships and creating positive change.