Philips Transitions Dental Professional Online Store to New E-Commerce Platform

On 17th May, Philips announced its plans to migrate its online store for Dental Professional customers to a new in-house e-commerce platform. This strategic move aims to provide dental practices with improved convenience, efficiency, and access to essential resources to effectively manage and grow their businesses.

Streamlined Business-to-Business Platform

The new in-house e-commerce platform will offer customers a user-friendly interface that enables seamless navigation through their Philips accounts. From the initial purchase to post-purchase stages, customers will have access to comprehensive details. Furthermore, they will benefit from exclusive promotions and gain convenient access to marketing materials.

The platform will provide an array of essential tools to streamline order management, returns management, account management, and invoicing. With these features readily available through the portal, dental professionals can optimise their business processes and enhance productivity.

Efficient Ordering and Real-Time Availability

The new platform offers several additional features designed to enhance convenience for dental practices. Customers will have access to real-time availability information, enabling them to make informed decisions. Fast ordering capabilities and the option to directly place commonly ordered items into their shopping cart will further expedite the procurement process. Additionally, practices can easily repeat previous orders, saving valuable time.

Personalized Customer Dashboard and Support Services

Dental professionals will have access to a personalised customer dashboard, providing a centralised hub for managing stock availability, tracking recent orders, downloading marketing content, and reviewing financial information. This comprehensive view empowers practices to stay organised and make data-driven decisions.

Philips recognises the importance of customer support and will maintain a dedicated customer support hotline. Dental professionals can seek assistance for any queries they may have, either through phone or a web form. This commitment to customer service ensures a smooth transition and continued support throughout the process.

Seamless Migration of Account Data

To ensure a seamless experience for customers, account data will be automatically migrated to the new platform without requiring any action from the users. This convenient process ensures that dental professionals can seamlessly continue their operations without disruptions.

By transitioning to the new in-house e-commerce platform, Philips aims to empower dental practices with convenient access to essential resources, efficient order management tools, and personalised support services. This strategic move reflects the company’s commitment to continuously enhance the customer experience within the dental industry.

For any questions or queries, customers are advised to contact the Philips customer care team on 0800 0567 222 option 1, or via dental.sales.support@philips.com.