Intiveo Unveils Two-Way Referral Management Solution

Intiveo, a leading patient engagement software provider, has announced the launch of its new Two-Way Referral Management solution. This innovative system aims to streamline the referral process for dental practices, addressing a long-standing challenge in the sector.

Revolutionising Referral Management

The new solution offers a comprehensive approach to handling referrals, allowing dental offices to send and receive patient referrals directly through their Intiveo software. A key feature of this system is its ability to track each patient’s progress throughout the referral process, providing real-time status updates to all parties involved.

Intiveo Unveils Intiveo Connect

Josh DeVries, CEO and co-founder of Intiveo, explained the motivation behind this development: “We are always looking for ways to allow practices to focus on providing great dental care, and our customers have consistently told us that handling referrals is a major pain point for front office staff, with current solutions falling short.”

Key Features of the Two-Way Referral Management System

The new system boasts several features designed to simplify and enhance the referral process:

• Two-way referral capability
• Centralised management of all referral activities
• Complete patient tracking from initial referral to treatment completion
• Integrated communication tools for clear and effective communication between practices
• Unified internal and external portals
• Secure data management compatible with existing Practice Management Systems (PMS)

Carestream Dental Integrates with Intiveo

Improving Efficiency and Patient Care

By implementing this referral system, dental practices can manage requests more efficiently, potentially saving significant time and reducing manual workload. This efficiency gain is particularly crucial for understaffed offices, allowing staff to focus more on patient care.

Cindy Castilloux from Centre Dentaire Caron attested to the system’s benefits: “Intiveo’s Referral Management saves our receptionists at least one hour of work per day, allowing them to focus on providing better care for our patients.”

Compliance and Security

In an era of increasing data protection regulations, Intiveo’s new solution is designed to be compliant with relevant laws, including Quebec’s Law 25. This ensures that practices can transform their referral handling processes while maintaining compliance and security standards.

Availability and Future Prospects

The Two-Way Referral Management solution is now available to all Intiveo customers. As dental practices continue to seek ways to improve efficiency and patient care, innovations like this are likely to play a crucial role in shaping the future of dental practice management.