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ZuluAustralia: The SmileMaker Platform by SmileDirectClub is an innovative system that utilizes advanced Artificial Intelligence (AI) technology to provide consumers with a quick glimpse of potential smile transformations. After conducting a successful pilot program in Australia in late 2022, the company has reportedly incorporated valuable customer insights to enhance the technology and improve the overall user experience.
SmileDirectClub App
The SmileMaker Platform, accessible through the SmileDirectClub App, leverages AI to offer users an instant preview of their potential smile improvements. By downloading the app and using their smartphone’s camera, individuals can capture a mobile 3D scan of their teeth, bite, and alignment. This patented technology replaces traditional 2D remote scanning methods, introducing real-time AI capabilities and providing users with a comprehensive 3D view of their teeth.
While currently compatible with Apple devices, SmileDirectClub plans to extend compatibility to Android devices in the near future, expanding accessibility to a wider range of users.
Custom Smile Plan Process
Within minutes of completing a mobile 3D scan, users receive a “Custom Smile Plan” along with an estimated treatment duration. Customers are then guided to provide additional high-definition scans through a doctor-prescribed at-home impression kit or by visiting a local SmileShop or Partner Network location. This information is uploaded to SmileDirectClub’s virtual care platform, where state-licensed treating dentists or orthodontists review the scans to determine if the individual is a suitable candidate for clear aligner therapy.
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Upon approval, customers receive a finalized treatment plan, known as their “Smile Prescription,” initiating their official smile journey. This approach aims to ensure that the aligner therapy aligns with each individual’s unique needs and goals.
Growth in Conversion Rates
SmileDirectClub spokesperson Katzman commented on the initial pilot, stating, “Since introducing this AI technology in Australia several months ago, we have observed significant growth in conversion rates. The app’s ability to shorten the timeline from initial customer engagement to purchase decision has played a crucial role, while also offering our customers an exceptional digital experience.”
The SmileMaker Platform from SmileDirectClub showcases the potential of AI technology in dentistry, simplifying the customer journey and enabling individuals to visualize their smile transformations, says the company. Through real-time AI scanning and personalized treatment plans, SmileDirectClub aims to provide affordable oral care to a broader audience, fostering confidence and satisfaction with their smiles.
Click here for more information on the SmileMaker Platform by SmileDirectClub.
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